Welcome to Adracare Support

Enabling Client Portal

1. Navigate to the "Settings" area of the platform and select "Access Management"
2. Select the "Patient" level and search for "Client Portal" 
3. Ensure that "Client Portal" is enabled
   • Note: If "Client Portal" is not an option in your Access Management please reach out to us on support@adracare.com and we would be happy to assist with this further.

Creating an account for existing users

1. Go to the "All Clients" or "My Clients" area and search for the relevant client you want to create an account for
2. Click on the "View Client Account" icon 
3. Select the "Activate" button, this will trigger the account activation email to be sent to the client 

Resetting Client Portal Account Passwords

1. 1. Go to the "All Clients" or "My Clients" area and search for the relevant client you want to create an account for
   2. Click on the "View Client Account" icon 
   3. Scroll to the bottom of the page and select the "Resend" button
      
      • The Client will receive a password reset email and will need to follow the prompts in the email to complete the password reset. Please ensure the client checks their junk/spam folder as emails may sometimes be automatically filtered into those folders.

Why is there no availability showing when trying to book a follow up appointment

• • If a Client has reached out because they had attempted to book a follow up appointment but were unable to find any suitable availability please ensure that the relevant providers have set up their online booking availability correctly. 
    
    For further assistance on setting up Provider availability please see the following support article.

How to Disable Client Portal 

1. 1. 1. Navigate to the "Settings" tab on the platform and select "Access Management"
      2. Select the "Patient" option and ensure "Client Portal" is 'disabled'