Please follow the below instructions on how to connect to your session as a client/patient.
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Go to the appointment confirmation email.
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In the appointment confirmation email, you will see the details of your appointment (i.e., the date, time, appointment link and access code).
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Copy the 6-digit access code
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Click on the appointment link.
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Once you click on the appointment link, you will be prompted to the access code page.
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Paste the 6-digit access code and click on the ‘join appointment’ button.
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You will be prompted to the virtual waiting room. Please select your camera and microphone.
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Click the ‘Test your connection’ button.
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If no errors are present, please proceed to your appointment by clicking the green ‘join session’ button.
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You’re now in your session!
Note: If your screen says ‘On Hold’, it means that your provider hasn’t joined the appointment yet.
**Please note: If your provider is late or does not arrive you will need to contact them directly. Our technical support team are unable to assist in connecting you to specific providers.
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