Welcome to Adracare Support

Please follow the below instructions on how to connect to your session as a client/patient.

1. Go to the appointment confirmation email.

2. In the appointment confirmation email, you will see the details of your appointment (i.e., the date, time, appointment link and access code).

3. Copy the 6-digit access code

4. Click on the appointment link.

5. Once you click on the appointment link, you will be prompted to the access code page.

6. Paste the 6-digit access code and click on the ‘join appointment’ button.

7. You will be prompted to the virtual waiting room. Please select your camera and microphone.

8. Click the ‘Test your connection’ button.

9. If no errors are present, please proceed to your appointment by clicking the green ‘join session’ button.

10. You’re now in your session!

Note: If your screen says ‘On Hold’, it means that your provider hasn’t joined the appointment yet.

**Please note: If your provider is late or does not arrive you will need to contact them directly. Our technical support team are unable to assist in connecting you to specific providers.