Welcome to Adracare Support

Table of Contents

• Accessing the In Session Chat
  
  • From the system tray
  • From the people panel
• Sending a Message
• Reading Messages

All sessions within Adracare support an in session chat that allows for an alternative form of communication as well as emoji reactions.

Please note that the sessions and chat logs are not recorded.

Accessing the In Session Chat

There are two ways to access the chat, they are from the system tray or from the people panel.

From the System Tray

1. Click on the chat button from the system tray
   
   
   
   
2. This will open the chat panel
   
   

From the People Panel

1. Click on the people button from the system tray
   
   
   
   
2. Click on chat within the people panel
   
   
   
   
3. This will open the chat panel
   
   

Sending a Message

Quick Message from the System Tray

To quickly send a message while in session you can hover over the chat button within the system tray which will open a popup to send a message.

Once opened you can send a message by:

1. Typing the message into the textbox
   
   
   
   
2. Click Send
   
   

From the Chat Panel

You can also send a message from the chat panel by taking the following steps:

1. Open the chat panel from either:
   • From the System Tray
   • People Panel
2. Enter your message in the text box
   
   
   
   1. Add emojis by clicking on the emoji button
      
      
      
      
   2. Select the best one for your message (or use the hot keys)
      
      
      
      
3. Click Send
   
   

Reading Messages

When messages are sent a notification will appear in the system tray by the chat icon.

As well the message will pop out from the sender's square

Opening the chat panel will show all messages: