Apps that have access to your camera and microphone can be running in the background. If so, this can prevent the audio and video from connecting during your virtual care session. Closing these apps will help ensure proper connectivity.

Icons of common apps that may interfere with your virtual care session:

For Windows 7

1. Click Start button

2. Type in "Task Manager" in the search box

3. Select "View running processes with Task Manager"

4. Select the program you want to quit and click "End Task" button

For Windows 10

Type "Task manager" in the search field on the taskbar

2. Select "Task Manager"

3. Select the program you want to quit and click the "End Task" button

Alternatively, you can close background apps using the system tray located on the taskbar.

Icons of common apps that may interfere with your virtual care session:

For Windows 7:

Select the arrow to open the system tray

2. Right click on the icon of the app and click "Close" or "Exit"

For Windows 10:

Select the arrow to open the system tray

2. Right click on the icon of the app and click "Close" or "Exit"

How to View/Close Apps Running in the Background for Windows 7 and 10

For Windows 7

1. Click Start button

For Windows 10

Comments

For Windows 7

1. Click Start button

For Windows 10

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