Overview
For the best Video Conferencing best experience, please run through this checklist depending on your role.
Provider / Administrator Checklist
| Before your appointment |
Tips
|
|
Check your camera, microphone and audio settings
|
Adracare:
1. Click the username at the top-right side of the page > “Settings”
2. Under the Connectivity Check section, click “Check Connection” to start the test
|
|
Check your device version
|
See if your device is compatible with Video Conferencing here.
|
|
Check your browser and browser version
|
To check what browser you are currently using, please open this link: https://www.whatismybrowser.com/
Desktop / Laptop:
Windows: Use Chrome or Firefox (Chrome is preferred)
MacOS: Use Chrome or Firefox (Chrome is preferred)
Note:
Internet Explorer and Microsoft Edge are not supported browsers. Please make sure if you click the link from your email software, it opens in Chrome or Firefox.
Mobile:
Android: Use Chrome or Firefox
Apple: Use Safari
|
|
Cannot click the "Join Session: button on the appointment
|
The link will be enabled by set time (default: 15 minutes) before the start of the appointment. |
You can also check your test your webcam, microphone and speakers here as well: https://test.webrtc.org/
| Right before or during your appointment |
Tips
|
|
Check your browser permissions
|
Allow camera and microphone permissions on the browser by clicking "Preview Your Camera" when in the virtual waiting room (after clicking the "Join Session" button).
Adracare:
1. Click the username at the top-right side of the page > “Settings”
2. Under the Connectivity Check section, click “Check Connection” to start the test
|
| If the appointment link is expired |
Create a new appointment and ask the patient to join the new appointment
|
|
If using your mobile device, connect to Wi-Fi
|
Check that you are connected to Wi-Fi to ensure you have a stable internet connection.
|
If you need further assistance, please contact Support using our Intercom chat app (chat bubble at the bottom-right part of the window when logged in)
Patient Checklist
| Before your appointment |
Tips
|
|
Download the mobile app
|
Android |
| Check your camera, microphone and audio settings |
Adracare:
1. Check your connection by clicking "check connection here" when you have joined the session and are in the waiting room
|
| Check your device version |
See if your device is compatible with Video Conferencing here.
|
| Check your browser and browser version |
To check what browser you are currently using, please open this link: https://www.whatismybrowser.com/
Desktop / Laptop:
Windows: Use Chrome or Firefox (Chrome is preferred)
MacOS: Use Chrome or Firefox (Chrome is preferred)
Note:
Internet Explorer and Microsoft Edge are not supported browsers. Please make sure if you click the link from your email software, it opens in Chrome or Firefox.
Mobile:
Android: Use Chrome or Firefox
Apple: Use Safari
|
| Cannot click the "Join Session: button on the appointment | The link will be enabled by set time (default: 15 minutes) before the start of the appointment. |
You can also check your test your webcam, microphone and speakers here as well: https://test.webrtc.org/
| Right before or during your appointment |
Tips
|
| Check your browser permissions |
Allow camera and microphone permissions on the browser by clicking "Preview Your Camera" when in the virtual waiting room (after clicking the "Join Session" button).
Adracare:
1. Click the username at the top-right side of the page > “Settings”
2. Under the Connectivity Check section, click “Check Connection” to start the test
|
|
If using your mobile device, connect to Wi-Fi
|
Check that you are connected to Wi-Fi to ensure you have a stable internet connection. |
If you need further assistance, please contact Support using our Intercom chat app (chat bubble at the bottom-right part of the window when logged in)
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