Customizing Email Notification Templates – Adracare

Email notification templates can be altered in Provider-Admin accounts by going to the "My Organization" tab and accessing "Email Notification Templates". Typing in the text box as indicated by the red rectangle in the picture below will allow you to create your own template from scratch.

You can incorporate tags from the wordbank (blue rectangle) in your customized email template to ensure certain information is being pulled from the appointment details such as the patient's name, provider's name, access code for the session, etc. The following table shows what each tag will display in the email if selected:

Tag from Wordbank	How Tag Appears in an Email
account_access_number	Account access number required for dial-in option only displayed on its own
appointment_address	Address of location will be displayed if in-person appointment, “Online” will be displayed if virtual appointment
appointment_confirmation_button	“Confirm” and “Cancel” buttons appears if patient portal enabled, allows patient to confirm/cancel their appointment in their patient portal
appointment_number	Appointment number required for dial-in option displayed on its own
appointment_time	Date and time of appointment displayed
appointment_url	If patient portal enabled, URL for login to patient portal to bring patient to page with appointment details
brand	Your organization name displayed
brand_bridge_number	Bridge phone number for dial-in option displayed on its own
check_in_minutes	For check-in email notification template, which is currently deactivated
current_user	First name and last name of patient appointment is made for
dial_in_code	Access code required for dial-in option displayed on its own
direct_questionnaire_url	URL to webpage requiring access code to complete questionnaire form
direct_video_url	URL to webpage requiring access code to enter video session
location	Name of location displayed
passwordless_access_code	Only video session access code displayed
passwordless_button_with_code	Video session access code with “Join Session” button, displayed as follows:
patient_name	First name and last name of patient appointment made for displayed
provider_name	First name and last name of provider conducting appointment displayed
questionnaire_access_code	Only questionnaire session access code displayed
questionnaire_button_with_code	Questionnaire session access code with “Fill Out Questionnaire” button, displayed as follows:
reminder_hour	For reminder emails, states number of hours before an appointment based on frequency setting for reminder emails
view_appointment_button	If patient portal enabled, “View Appointment” button provided to show appointment details in patient’s portal, displayed as follows:

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