Checklist Before Beginning Your Appointment – Adracare

Here's a checklist you can follow to ensure having a session without any disruptions.

Before your appointment	Tips
Check your device version	Apple Android See if your device is compatible with Video Conferencing here.
Check your browser	Desktop / Laptop: Windows: Use Chrome or Firefox (Chrome is preferred) MacOS: Use Chrome or Firefox (Chrome is preferred) Note: Internet Explorer and Microsoft Edge are not supported browsers. Please make sure if you click the link from your email software, it opens in Chrome or Firefox. Mobile: Android: Use Chrome or Firefox Apple: Use Safari
Check your browser version	Check if your browser is updated to the most recent version. Desktop: Chrome Firefox Mobile: Android: Check your Google Play Store Apple: Check the App Store
Cannot click the "Join Session: button on the appointment	The link will be enabled before the start of the appointment by a set time (typically 15 minutes), which will indicated in your confirmation email.
Check your camera	Check via Adracare: 1. Once you have joined the session, click the button that says "Camera Preview" 2. If you are not able to see yourself, click the Connectivity Check button (button with hammer and wrench) if there are any video errors. Check externally: 1. If you receive a video error from the connectivity check, ensure your permissions are set to allow for camera on your browser. 2. If your permissions are allowed for the browser, you can simultaneously check the audio and video on your device by running the following test on this website https://networktest.twilio.com/ 3. If your device fails the video aspects of the test it may mean your camera is not functioning properly.
Check your microphone	Check via Adracare: 1. Once you have joined the session, click the Connectivity Check button (button with hammer and wrench) if there are any microphone errors. Check externally: 1. If you receive an microphone error from the connectivity check, ensure your permissions are set to allow for microphone use on your browser. 2. If your permissions are allowed for the browser, check your microphone via https://www.onlinemictest.com/ 3. Press the play button and allow your browser to give the website access to the microphone. 4. Speak or play music/video, if the line does not move there may be an error with your microphone.
Check your audio	Check via Adracare: 1. Once you have joined the session, click the Connectivity Check button (button with hammer and wrench) if there are any audio errors. Check externally: 1. If you receive any audio errors, ensure sound is enabled on your browser. 2. If your permissions for sound are allowed for the browser, find a video on YouTube and see if you can hear the sound from your device and/or your headphones. If you cannot, there may be an issue with your speakers.

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