Welcome to Adracare Support

To configure online booking, you will need to set up your locations, healthcare service types and availability templates. Please note you are also able to customize your organization logos if you wish to do so!

Setting Location:

By default, a location named “Virtual” is set up to accept online bookings for virtual sessions. 

You can add other online and offline locations for your clinics. 

• When updating the Location, please scroll to the bottom of the page and ensure the relevant providers are added to the "Provider List".
• If a location is added to an availability that the provider is not linked to, online booking will not work correcly.

Setting Healthcare Services:

By default, there are several services available by default and are enabled for online booking. NOTE: For Walk-In clinics the service type of the healthcare service MUST be set to General Practice to appear on the online registration page. You can edit or create healthcare service types in the platform as well. 

Default service options:

• Counselling 30
• Counselling 60
• Counselling 90
• Counselling
• Assessment 5
• Assessment 10
• Assessment 15
• Assessment
• General Practice

Setting Availability: 

A provider or provider-admin can set up an availability for 1 provider and for 1 location for multiple services. When setting up availability templates for online booking, please ensure that the healthcare service type and location you are selecting are also enabled for online booking. 

Configuring Online Booking:

1. Navigate to "Settings" from the menu on the left hand side and select "Organization Settings"
2. Go to the Online Booking section and you will find several features of Adracare's online booking that you can configure.

• Online Booking Availability Search Policy (in hours): This is for online registration start time (hours)”. We recommend leaving this to the default of 3 hours. 
• Online Booking Min Availability (in minutes): This is how often the platform checks availabilities in the calendar. We recommend leaving this at the default of 15 minutes.  
• Warning Age: Based on the date of birth entered, the platform displays a banner message on online booking but still allows the patient/client to continue with appointment booking. Any age entered and lower (up until the valid age) will get warning age message. 
• Warning Age Message: The message that will appear in the banner if warning age is configured. 
• Valid Age: Based on the date of birth entered, the platform displays a banner message on online booking and stops the patient/client from continuing with appointment booking. Any age entered and lower (to 0 years old) is considered invalid age
• Underage Message: The message that will appear in the banner if the underage message is configured.
• Show Documentation Section: We recommend keeping this section as Hidden. 
• Footer: This is where you can enter in text that will show up at the bottom of the online booking process for patients. Many use it to show disclaimer or marketing message. We recommend only using limited characters (250 max)

To Retrieve the URL for Online Booking:

1. Navigate to "Settings" from the menu on the left hand side and select "Organization Settings"
2. Go to the Online Booking section and click on “Copy Online Booking URL. You will get a green notification indicating it has been copied in the top right hand corner.
3. You can now paste it in browser to open the link or post it on your practice's website to direct patients/clients to book from there

Online Booking Logo: 

We recommend setting up your organization logos so that it will reflect in the online booking feature for patients. You can learn more about how to set up your organization logos.