Latest Updates

Platform Release 8.9.6 – Release Notes December 8th, 2022

Changes and Updates to Platform: 

• Updated Billing
• Patient Portal
• Intake Feature
• Template Manager

• Add professional designations on invoices
• Billing Templates to streamline invoicing
• Prefilled invoices

• Book Appointments
• Review upcoming/past appointments
• Send/receive secure messages
• Update payment information.

• Advanced filtering options
• Ability to add labels to intakes (and profiles!)

• We have released a blur background feature for our video sessions.
  Currently this feature is only available for providers but we are working to bring this exciting feature to clients.
  
  
• We've made some updates to our support chat feature, this feature is designed to assist providers and admins primarily. The updates aim to help serve these audiences better and move away from clients who reach out to us in error.
  
  
• Various Bug Fixes
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Previous Updates:

Platform Release 8.8.6 – Release Notes June 23, 2021 

Changes and Updates to Platform: 

Patient CPP: 

• You can now enable or disable CPP Cards per role: 

• Intake 
• E Forms 
• Invoices 

• Client Profile-Documents 
• Client Profile-Appointments 
• Client Profile-Medications 

• Client Profile-Problems 
• Client Profile-Allergies 
• Client Profile-Vital Sign Events 
• Client Profile-Family History 
• Client Profile-Risk Factors 

• Client Profile-Procedures 
• Client Profile-Immunizations 
• Client Profile-Statuses 

 
Note: If you want to hide “Questionnaires”, toggle the Questionnaire Template Manager 

 

Platform Release 8.8 – Release Notes May 19, 2021 

Changes and Updates to Platform: 

Scheduling: 

• Added the "America/Montreal" time zone to the list of time zones 
• Not all empty mandatory fields are presented with an error message "Must be present" when creating an appointment 

Session Notes: 

• Fixed an issue where a provider could edit by another provider when Session Note collaboration access management was disabled 

Reports: 

• Fixed an issue where Patient reports were not being generated 

Bulk Uploads: 

• Fixed an issue where provider bulk upload error results were not showing in the corresponding View Results page 

Patient Payments: 

• Fixed an issue where logos were not displaying on invoices 

General:  

• Removed profile picture from the side navigation bar 

• Added a Provider Instructions field in a provider’s profile. This is a free text box where you can write anything that you want to advise your clients from a notification, based on the provider that is scheduled to the appointment.  Access this by clicking your name at the top-right of the page > My Profile. 

• Use {{provider_patient_instructions}} in notification templates to include the text from this textbox in your notifications. 
  For example: 
  In Provider Instructions: 
  Provider 1: My office is Room 202. Please knock before entering. 
  Provider 2: Please contact me directly at ###-###-#### during business hours if you have further questions about your appointment. 
   
  Make sure {{provider_patient_instructions}} is added to the default appointment confirmation template. 
   
  When Provider 1 is scheduled for appointments with their patient, the notification will show -> My office is Room 202. Please knock before entering. 
   
  When Provider 2 is scheduled for appointments with their patient, the notification will show  -> Please contact me directly at ###-###-#### during business hours if you have further questions about your appointment. 
   

• Added additional qualifications to the Qualifications options in. Access this by clicking your name at the top-right side > My Profile. Professional information 

• Use {{provider_qualifications}} in Notification Templates to include this in your notifications in a list (i.e.  Psychologist | Clinical Psychologist | Specialist) 

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Platform Release 8.7 – Release Notes May 5, 2021 

Changes and Updates to Platform: 

Scheduling: 

• • Fixed an issue where not all mandatory fields are highlighted when they are left blank when creating an appointment. 

Platform Release 8.4/8.5/8.6 – Release Notes April 21, 2021 

Changes and Updates to Platform: 

Scheduling: 

• Fixed an issue where appointments scheduled during a certain period of time would be scheduled into the next day. 

Virtual Sessions: 

• Fixed an issue where the toll-free number was not displaying in the virtual session settings (Gear icon). (US and Canada only) 
• Fixed an issue where sometimes chats did not appear in real-time 

Session Notes: 

• We have introduced enhanced controls for Session Note Access 

• “Session Note Collaboration - Editing” 

• When Enabled (by default), the user role is able to access Edit and Delete Actions related to other provider’s Session Notes 
• When Disabled, the user role is not able to access Edit and Delete actions corresponding to other provider’s notes  

• “Session Note Collaboration - Read Only” 

• Enabled (by default), the user role is able to access the Preview and View all Notes actions (plus the “Preview” button in the Fax modal) 
• When Disabled, the user role is not able to access Preview and View all Notes action  

Note: These new resources will not impact a user’s access their own notes. 

Patient Profile (CPP): 

• A new Intake Card might show in CPP for a new Intake Feature that is currently being developed. 

Notifications: 

• Fixed an issue where the toll-free number was not displaying in Notifications. (US and Canada only). 

General: 

• A loading message will show in some pages when the system needs to take a few moments to load. 

Platform Release 8.3 – Release Notes February 24, 2021 

Changes and Updates to Platform: 

Virtual Sessions: 

• Fixed an issue where an error would occur when adding any participant during a video session. 

Notifications: 

• Fixed the grammatical error where the recurrence was not correctly displayed in the header and the body of the email, SMS, and voice notifications. 

Platform Release 8.2 – Release Notes February 11, 2021 

Changes and Updates to Platform: 

Appointments: 

• Fixed issue with multiple confirmation notifications sending for recurring appointments.
  Only one confirmation notification will be sent when recurring appointments are scheduled. Reminders will still be sent for all appointments prior to appointments. 

Platform Release 8.1 – Release Notes January 27, 2021 

Changes and Updates to Platform: 

User Administration: 

• You can now search by client number on All Clients. Select the “Client No.” option and type the client number in the search bar. 
• Client number now appears on All Clients under a client’s name 

 

Platform Release 8.0 – Release Notes January 13, 2021 

Changes and Updates to Platform: 

User Nomenclature: 

• Updated verbiage on the platform "Patient(s)" will be replaced with "Client(s)". 

Scheduling: 

• Fixed an issue where if a provider and client profile have the same email and the provider profile is selected when adding them to an appointment, the client profile is added. 
• Fixed an issue when creating a Follow Up appointment immediately after creating an appointment will add both clients to the Follow Up appointment 

Documents: 

• It is now possible to upload documents to your own provider account. Access this from Settings at the top right-side of the app under your name. 
• Provider Admins, Office Staff, and Support Staff roles can now view and download other providers’ documents by accessing their account from "Providers". 

Patient Payments: 

• Clients will no longer be required to have an address in their profile to generate invoices and receipts. 

Online Booking: 

• Fixed an issue where the On Demand link did not show on the Online Intake Form.