How to send a secure message:
1. Navigate to the Secure Messages icon on the top of the page if you're using a desktop. If you're using your mobile device, the icon will be displayed at the bottom of the page.
Desktop view
Mobile view
2. In the ‘Chats’ section, click on the conversation with a specific or multiple providers.
3. Type the message in the bottom and click the send icon to send the message.
Note:
- You can add a document by clicking on the paper clip icon.
- The number of all new messages received will be displayed in a red dot next to the ‘chats’ title.
- Chats will be displayed in reverse chronological order (based on the last message sent or received in the chat).
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