General
Device Requirements
Device Permissions and Settings
- How to Change Microphone/Camera Settings on Devices
- How to Copy and Paste a Link from Chrome to Safari on an iPad or iPhone
- How to View/Close Apps Running in the Background on a Mac
- How to View/Close Apps Running in the Background for Windows 7 and 10
- Viewing Site Information for Permissions on Google Chrome
Virtual Care Session How-To's for All Participants
- Video Conferencing Checklist
- How to Add a Guest During a Video Session
- How to Open a Shared .doc or .docx File
- How to Open a Shared PDF File
- How to Simultaneously Share Your Screen and View Other Participants in a Video Session
- How to Toggle Into Fullscreen Mode
Patients/Clients
Provider/Provider-Admin Users
- How to Set Up Online Booking
- Questionnaires (Provider-Admins Only)
- How to Remove a Participant via "Manage Participants" from the Appointment Details Page
- How to Send a Message (When Patient Portal Enabled)
- How to Add a Session Note Template
- Resending the Access Code and Appointment Link for Patients
Setting Up the Platform for New Users
- How to Set Up Organization Colours
- Selecting Organization Logos
- Healthcare Service Templates
- How To Set Up Provider Availability
- How to Add Locations
- Customizing Email Notification Templates