Welcome to Adracare Support

ALL USERS

• Frequently Asked Questions All Users vs. Provider
• Client Portal Feature
• How to set Chrome as Default Browser
• How to Clear Your Cache
• Secure Message (Patient/Client view)
• Dial-in Option for Appointments

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ADMIN

• Billing
• Advanced Billing - How to Create a Receipt
• Basic Billing Overview
• Basic Billing - How to Create a Receipt
• Updating your Timezone
• UAT Remediation Process

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PRODUCT UPDATES

• 2022 Feature Updates and Bug Fixes

USER GUIDE 

• Organization Setup
• User Administration
• Client Administration
• Virtual Care
• Appointments
• Scheduling

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TROUBLESHOOTING

• Patient FAQs and Troubleshooting
• Troubleshooting FAQ
• Adracare Hardware and Connectivity Test
• Adracare Web Platform Compatibility
• How to Change Microphone/Camera Settings on Devices
• Expired Account Invitation Activation

TRAINING VIDEOS

• Adracare 101 - Training Videos

PRIVACY & SECURITY

• Privacy and Security Q & A
• Privacy and Security

ORA USERS

• Claiming Provider or Patient Accounts
• Platform Compatibility
• Ora User Guide
• Scheduling FAQs
• Video Conferencing Compatibility Check - Ora User
• Issue: Consult Reports Not Sending

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