Brooke Wade (she/her)
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Activity overview
Latest activity by Brooke Wade (she/her)-
Brooke Wade (she/her) created an article,
How to join your session as a client/patient
Please follow the below instructions on how to connect to your session as a client/patient. Go to the appointment confirmation email. In the appointment confirmation email, you will see the...
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Brooke Wade (she/her) created an article,
Completing Your Virtual Session
Once the session is completed, you can click on the red ‘leave call’ button. Choose one of the options to leave the call Leave Call Allows you to leave the call momentarily and rejoin Client...
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Brooke Wade (she/her) created an article,
How to reset password
1. Navigate to the login page (Please ensure that you are looking at the correct login page. For example, if you are a Lifemark user, you must sign in through the ca.lifemark.adracare.com link and ...
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Brooke Wade (she/her) created an article,
How to view/change invoice status
This article outlines how to view and change an invoice status. 1. Navigate to the "Billing" icon on the left-hand menu and select "Invoices" 2. View the status of an invoice by looking at the "...
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Brooke Wade (she/her) created an article,
UAT Remediation Process
This article provides a brief overview on how to interact with test scripts and navigate a testing (UAT) environment.This process is only relevant to specific organizations, if you do not have acce...
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Brooke Wade (she/her) created an article,
Client Portal - FAQ
Creating an account for existing users Go to the "All Clients" or "My Clients" area and search for the relevant client you want to create an account for Click on the "View Client Account" icon Se...
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Brooke Wade (she/her) created an article,
Enabling Client Portal
Navigate to the "My Organization" area of the platform and select "Access Management" Select the "Patient" level and search for "Client Portal" Ensure that "Client Portal" is enabled Note: If "C...
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Brooke Wade (she/her) created an article,
Client Portal Feature
Table of Contents: How to Access Client Portal Appointments Page Secure Messages Profile Information How to Access Client Portal If it is your first time using the Client Portal: You will need t...
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Brooke Wade (she/her) created an article,
Template Manager - Provider Availability and Time Off
To access the template manager, navigate to the "My Organization" icon on the left hand menu and then select "Template Manager". As a Provider-Admin you will have access to view, edit and delete al...
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Brooke Wade (she/her) created an article,
Intake Feature
This article explains how to utilize the Intake feature on the platform. This article will cover each aspect of the Intake feature which is broken down by the following: Intake Intake Statuses...