Your provider may have setup online booking so you can easily book directly onto their calendar.

To do so, you can take the following steps:

 

Step 1: Choose to Book as a New or Existing Client

1. Navigate to their booking link (likely found on their website or from communication from them)
2. To begin, enter:
   • Your date of birth
   • A valid email or health card number (not applicable to all organizations)
3. If you are a New client, click Book as a New Client, if you are an Existing client click Book as an Existing Client
   • The date of birth and email address/health card number will be used to confirm if you are a new or existing client

Step 2: Input your Details (New Clients Only)

If you are a new client you will be redirected to the Tell us more about you screen where you can input your personal details.

1. Complete the mandatory fields:
   • First Name
   • Last Name
   • Date of Birth
   • Email Address
   • Address
   • Phone Number
2. Optionally complete the following fields:
   • Sex Assigned at Birth
   • Personal Pronouns
   • Primary Language
   • Province of Health card
   • Health Card number
   • Health Card Version Code (if applicable)
   • Veteran ID
   • How did you hear about us?
3. Click Next

Step 3: Select a Location

Next, you will be directed to the Choose a location section. Your provider may have multiple locations available to be booked online.

To select one you should:

1. Review the list of locations including whether they are online or in person
2. Click Select beside the location's name to select it.

Step 4: Select a Service

Next, you will be presented with a How can we help you? section where you can provide:

• The reason for your visit (Mandatory)
• Any relevant previous and existing conditions

And select the service you are interested in by clicking Select beside it's name.

Step 5: Select a Provider

If your provider has enabled clients to select a provider, you will be shown a list of providers that offer the service you selected at your selected location.

Press the Select button beside the provider you would like to book with.

Step 6: Select a Time

Next, you will be shown the earliest available appointment slots.

You have the option to change your timezone as well as open a calendar to choose specific dates.

Click on a time slot to select it.

Step 7: Fill in your Contact Details

After selecting an appointment time, you will be shown the How do we contact you? section where you can:

• Update or include:
  • Your email
  • A SMS/Text capable phone number
  • A phone number available to receive voice notifications (if enabled by your provider)
• Add/Remove consent to email, text or voice reminders
• Add caretaker information (emergency contacts)

Step 8: Confirm your Booking

If everything looks good, click Finish and your appointment will be booked.

You will see a screen with the appointment details and receive an appointment confirmation notification.