Welcome to our Client Portal Activation FAQ!
We're here to answer the most commonly asked questions and issues with setting you your client portal account. Don't see your question here? Email firstname.lastname@example.org
- My activation link expired, how can I get a new link?
Type in your email address to the login page and select 'Forgot Password' which will resend a copy
- I didn't receive the activation email, where is it?
Please check your junk/spam folder and ensure that your email address is typed correctly
- I can’t find my activation code, where is it?
You can trigger a new code to be sent by select “resend code”
- I hit the 'resend code' button and still haven't received the code, where is it?
This could be due to a number of reasons:
1. You have a non Canadian phone number or are outside of Canada
2. Your phone has an auto spam filter, please check your phone for filtered messages
3. There is a slight delay in receiving messages due to poor phone reception
- I’m having issues with adding my pre-authorized debit
We recommend clearing your cache or attempting to complete this in an incognito browser, if you are still encountering the same error message please contact email@example.com and explain the error message(s) you are encountering.
- The page seems to be loading weird, what can I do?
Ensure you are using a supported browser and device.
Our supported Browsers are:
Desktop/Laptop - Chrome or Firefox
Apple Mobile Device - Safari
Android Mobile Device - Chrome