Table of Contents

• Starting your Session
• Participant Management
  • Letting a Participant join the session
  • Removing a Participant from the session
  • Removing all Participants from a Session
• Muting Participants
  • Mute an Individual Participant
  • Mute all Participants
• Requesting a Participant Turn their Microphone On
• Turning off a Participants Camera
  • Turn off an Individual Participants Camera
  • Turn off all Participants Camera
• Requesting a Participant Turn their Camera On

Starting your Session

To start your virtual session, please follow these steps:

1. Go to your calendar  
2. Click on the scheduled appointment 
3. Click Join Video Session
   
   
   
   
4. You will be prompted to enter your display name for the call
   
   
   
   
5. If asked click Request Permissions to enable your Camera and Microphone permissions
   
   
   
   
6. Click allow from the browser notification that appears
   
   
   
   
7. Run or skip the pre-call test. This test will confirm that your microphone, speakers, camera are working correctly and your connection is stable.
   
   
   
   
8. Click Join Meeting to join and begin the session
   
   

Participant Management

Letting a Participant join the session

When a non provider participant joins the session they will "knock" to request permission to join.

You have the option immediately let them in by clicking Let In or:

• Put them on hold
  
  
  
  
• Send them a specific message
  
  
  
  
• Reject them
  
  

You can also access the knock request from the People button

This will show anyone waiting to be let in, as well as an image from their camera (if turned on) when they clicked Knock.

From here you are able to allow them in by clicking Let In or respond with a message, put them on hold or reject them.

Removing a Participant from the session

To remove someone from the session take the following steps:

1. Click on the three dots within the participants camera feed
   
   When the Participant has their camera off
   
   
   
   
   When the participant's camera is on
   
   
   
   
2. From the menu that appears select Remove
   
   
   

Removing all Participants from a Session

To remove all participants from a session, please take these steps:

1. Click on People
   
   
   
   
2. Open the Participants Actions menu by clicking the three dots
   
   
   
   
3. Click Remove all
   
   

The other method of removing all participants is to complete the call, to complete the call take the following steps:

1. Hover over the Leave button in the system tray
2. Select End meeting for all
   
   
   

Muting Participants

Mute an Individual Participant

1. Click on the three dots within the participants camera feed
   
   When the Participant has their camera off
   
   
   
   
   When the participant's camera is on
   
   
   
   
2. From the menu that appears select Turn mic Off
   
   
   

Mute all Participants

1. Click on People
   
   
   
   
2. Open the Participants Actions menu by clicking the three dots
   
   
   
   
3. Click Turn all mics off
   
   

Requesting a Participant Turn their Microphone On

1. Click on the three dots within the participants camera feed
   
   When the Participant has their camera off
   
   
   
   
   When the participant's camera is on
   
   
   
   
2. From the menu that appears select Ask to turn mic on
   
   
   

Turning off a Participants Camera

Turn off an Individual Participants Camera

1. Click on the three dots within the participants camera feed
   
   When the Participant has their camera off
   
   
   
   
   When the participant's camera is on
   
   
   
   
2. From the menu that appears select Turn cam Off
   
   
   

Turn off all Participants Camera

1. Click on People
   
   
   
   
2. Open the Participants Actions menu by clicking the three dots
   
   
   
   
3. Click Turn all cams off
   
   

Requesting a Participant Turn their Camera On

1. Click on the three dots within the participants camera feed
   
   When the Participant has their camera off
   
   
   
   
   When the participant's camera is on
   
   
   
   
2. From the menu that appears select Ask to turn cam on