How you pay an outstanding invoice will depend on the payment method your provider selected when they created the the invoice.
The options available to them are:
Both Payment Method on File and Stripe-Send Payment Link are securely processed by Stripe. For more information on Stripe, please see our article here.
Available Payment Methods
Payment Method on File
Great news! You do not need to take any action if your provider chose this method.
If your provider selected payment method on file the payment method that you added through your client portal will automatically be charged. See here for details on how to link a payment method to your account.
Credit Card On File
If your payment method on file was a credit card the payment is generally processed immediately and the invoice status will move immediately from Sent to Paid or if there was an issue Failed. If the payment method fails for any reason, your provider will reach out with more information.
Pre-Authorized Debit
If you setup pre-authorized debit, there is generally a 3-7 processing delay while the payment is processed by your bank.
In these situations you can expect the invoice status to move from Sent to Pending and once it has finished processing Paid or Failed.
If there is an issue where your payment fails, your provider will reach out with more information.
Stripe - Send Payment Link
If your provider has selected Stripe - Send Payment Link you will receive two emails:
- An email from the Adracare system with a copy of your invoice with your provider's complete details
- An email from Stripe with a secure payment link
To pay via the stripe link you should:
- Open the email from Stripe
- Click on the payment link
- Enter your preferred payment details
Once Stripe has processed your payment, your invoice on Adracare will be updated and you will receive an email with your receipt attached as a pdf.
Manual
In this case your provider is expecting you to pay directly via some external process (ex. in person, e-transfer etc)
Third Party Payer
The third party payer method will be selected by your provider if your invoice is being split between yourself and another party (ex. a family member, insurance, workplace).
What these means is that both yourself, and the third party will receive an invoice and receipt for your specific portion.
This payment method functions the same way as if your provider selected Manual where you will need to directly pay your provider.
How to Check which Method was Chosen?
If you have activated your client portal, you can check which payment method they selected by taking the following steps:
- Log into your client portal (details here)
- Navigating to the invoices page
- Review the Payment Method column