All Users
Resources for everyone using the platform whether you are a provider, admin team member or a client. Find how-tos, troubleshooting tips and feature guides
Virtual Sessions
- Using Picture in Picture
- How to Hide Your Video From Yourself While In Session
- Legacy Video Experience: Using the In Session Chat
- How to View a Shared Document During a Session
- How to Share a Document During a Session
- How to Share your Screen
- New Video Experience
- Legacy Video Experience: How to Blur your Background
- How to Dial Into an Appointment
- Using In Session Reactions
- Using the In Session Chat
- Changing your Speakers while in Session
- Changing your Microphone while in Session
- Changing your Camera while in Session
- How to Full Screen another Participant
- How to blur your screen and apply other video effects
- Legacy Video Experience: How to Blur your Background
- Legacy Video Experience: Adracare Hardware and Connectivity Test
- Legacy Video Experience: Dial-in Option for Appointments
- Legacy Video Experience - How to Toggle Into Fullscreen Mode
- Legacy Video Experience: How to Open a Shared PDF File
- Legacy Video Experience: How to Simultaneously Share Your Screen and View Other Participants in a Video Session
Troubleshooting
Find solutions to common technical issues such as browser permission issues, audio/video issues or connectivity issues
- Troubleshooting Issues Joining Session from the Portal on Mobile
- Troubleshooting Video/Audio Issues
- Screen Sharing Troubleshooting
- Frequently Asked Questions All Users vs. Provider
- Troubleshooting Audio or Video Permission Errors
- Enabling Video and Audio on Chrome
- Enabling Video and Audio on Firefox
- Enabling Browser Permissions on MacOS
- Enabling Video and Audio on Safari (IPhone)
- Enabling Browser Permissions on Android Devices
- How to Clear Your Cache
- How to set Chrome as Default Browser
- Apple Reactions
- Adracare Hardware and Connectivity Test
- Troubleshooting Connection Issues
- Patient FAQs and Troubleshooting
Appointments
Learn more about appointments that relate to all users
System Information
Understand system requirements, supported devices, and platform features