Welcome to Adracare Support

The system will send out notifications automatically in specific situations.

Notifications are created from Settings - Notification Templates and can be sent as:

• Email
• SMS
• Voice

Creating a Notification

To create a new notification, please take these steps:

1. Navigate to Settings -> Notification Templates
2. Click New Template
3. Set the notification's Name
   
   
   
   
4. Select the Notification Type from the dropdown
   
   
   
   
5. Select the Access Roles that should receive the notification
   • For client facing notifications, select patient
   • For provider facing notifications, select some combination of Provider, Provider-Admin, Office Staff and Support Staff
     
     
     
     
6. Select the Notification Type you would like to create
   
   
   
   • Email
   • SMS
   • Voice
7. Select the Locations that this notification should be sent for *
   
   
   
   
8. Select the Healthcare Services that this notification should be sent for *
   
   
9. Update the message content as needed, see here for more details
10. Click Create Notification Template

* Some notifications cannot be configured to be sent for specific locations or healthcare services, while others have additional fields.

For example, the Reminder notification has a Send this notification field that be set for Day(s), Hour(s) or Minute(s) prior to the appointment.

Updating the Message Details

Each notification type comes with a default message body that can be edited to suit your individual needs. The current message content is located in the bottom half of the notification template editor window.

 

 

A default message can be set for each of our supported platform languages by selecting the language from the dropdown on the left hand side.

 

In addition to being able to add specific text you can also use our wordbank tags to add dynamic content such as:

• Receiver's name
• Appointment date
• Appointment address
• Appointment access details

To add a tag, you simply need to click on the tag to have it added to the message content. Please note that it will be added to the end of the content but you can copy/paste it to the correct spot.

For more information on the available wordbank tags, please see here.

 

Email Specific Options

Email notifications have the additional options to hide the notification header, and in some cases update the email's subject line.

 

Editing the Subject Line

The current subject line is show just above the message content and can be updated as needed.

* Please note, this is not available for all notifications

 

Removing the Notification Header

Just below the email subject is the hide header checkbox, checking it will hide the header from the notification. Please see examples below of what that would look like for the confirmation notification.

* Please note, this is not available for all notifications

Confirmation Notification with the header

Confirmation Notification without the Header

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