An external provider is a healthcare provider outside your clinic, such as a family doctor, specialist, or pharmacy, that you can fax session notes and eForms to. If you no longer work with a provider, you can delete them so they no longer appear in your list or as a fax recipient.
This feature is only available to users with admin access: the Provider Admin and Office Staff roles.
Step 1: Go to External Providers
In the left-hand menu, click Settings, then click External Providers. You will see a list of the external providers already saved for your organization.
You can also click here.
Step 2: Click Delete
Find the provider you want to remove in the list. In the Actions column on the right, click Delete. The Delete confirmation window opens.
Step 3: Confirm the Deletion
Click Confirm to delete the provider. If you changed your mind, click Close instead and nothing will be deleted.
Once deleted, the provider is removed from your External Providers list and can no longer be selected when faxing. This cannot be undone. If you need to send faxes to them again, you will need to create them as a new external provider.