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New Video Experience

Updated: Will Stieh Edited:

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Table of Content

What's New?

We are excited to introduce a new video experience designed for a more updated and seamless virtual session. 

Breakout Rooms

Up to 20 breakout rooms can now be created to allow for enhanced group sessions.

Providers have the ability to assign individual participants to groups or have them be randomly assigned as well as broadcast messages to all active groups.

For more information:

Whiteboard

At a loss for words? Adracare now supports in session whiteboards allowing providers more ways to work with their clients. A whiteboard can be opened from the upper left:

Clicking on the whiteboard button will open it in a new tab as well as a request to share your screen. For the best experience we recommend holding ctrl on your keyboard when you open a whiteboard so your browser opens it in the background.

A few things to note about whiteboards:

Whiteboards are not collaborative

  • Each person who opens a whiteboard has their own unique whiteboard instance.

Whiteboard data is not saved

  • Anything entered in the whiteboard is not saved and when the whiteboard is closed it is cleared. Starting a new whiteboard session will open a new whiteboard session

Within a whiteboard session you are able to:

  • Create shapes such as rectangles, circles, diamonds
  • Create arrows 
  • Create lines
  • Free hand draw
  • Add text
  • Upload an image

For more information:

Virtual Backgrounds

Virtual backgrounds are now supported on Adracare in addition to applying a background blur. Choose between a selection of backgrounds or upload your own to best suit your needs.

For more information:

Reactions

Participants are now able to raise their hand, or send through a reaction emoji both in chat and within the session.

 

Same but Different

Not everything is new, some of your favourite in session features have received an update to create a more seamless experience for you.

Accessing Session Notes

Session notes are still available in session and are now opened with the button on the upper left.

Which, as before, will open a panel on the right side of the screen:

Accessing the Client's Profile

Client's profiles are still available in session and are now opened with the button on the upper left.

Allowing access to their:

  • Questionnaires
  • Other appointments
  • Documents
  • And more...

Which, as before, will open a panel on the right side of the screen:

 

Sharing Documents

Documents can be shared in session by clicking the 'paperclip' icon in the upper left.

 

 

Which as before, will open a window where you can upload a document from your device.

Participant Management

With the new video experience comes enhanced abilities for managing participants as the provider.

As a provider, you now:

  • Mute participants or request someone to unmute
  • Turn off a participant's camera or request that they turn their camera on

As well, clients now need to be let in to the session instead of immediately joining. After completing their pre-call test the client must knock and wait for you to let them into the session.

For more information:

Joining Experience

The joining experience with the new video experience has been updated to include:

  • A built in pre call test that checks the:
    • Browser permissions are set
    • That your selected audio device is properly playing sound
    • That your selected microphone is properly working
    • Overall Connection Quality
  • A knock where client's cannot join a session until they are let in by the provider

After completing the pre-call test, clients and guests will knock informing the provider that they are ready to join.

Provider's then have the option to let the participant in, or respond letting them know they are not ready.

For more information:

Support

Supported Devices

iOS

iOS 11.0 and higher

Supported browser: Safari (iOS 11.0 or later) or Chrome (iOS 14.5 or later)

All video sessions should be open in a supported browser and must allow Camera and Microphone permissions.

Android

Android 5.0 and higher (Android API level 21+)

Supported Browser: Chrome

All video sessions should be open in a supported browser and must allow Camera and Microphone permissions.

Desktop

  • Windows: Windows 7 and later
  • Mac: MacOS 10.11 and later

Full Browser Support

Any browser that has built-in support for WebRTC should be able to use Adracare Video without issues. All of the below browsers have full support for WebRTC and will deliver the best experience when using Adracare Video Sessions. The two latest versions of the following of these browsers are supported:

  • Chrome

  • Firefox

  • Chromium-based browsers

    • Opera

    • Vivaldi

    • Edge

Troubleshooting Issues

Connection and Hardware Testing

To confirm or test browser permissions, a pre call test can be completed at: https://ca.adracare.com/pre-call-test

Browser Permissions

If you are experiencing issues related to browser permissions, you can:

  • Refer to our support article here on how to set them per device
  • Navigate to the pre-call test
  • Refreshing your page and trying to join again

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